The information on this page sets out details of who provides the Shieldpay Services and Trust Services, its regulatory position, insurance and who its regulators are.
Name: Shieldpay Ltd
Type of Entity: Private Limited Company
Country of Registration: England and Wales
Registry: Companies House
Registration Number: 10061792
Name: Shieldpay Trustee Services Limited
Type of Entity: Private Limited Company
Country of Registration: England and Wales
Registry: Companies House
Registration Number: 13147948
Sometimes we use other Shieldpay group entities to provide Shieldpay Services. Details can always be found either in this section or in the applicable customer agreements.
The registered office for Shieldpay Ltd and Shieldpay Trustee Services Limited is 3rd Floor, 1 Ashley Road, Altrincham, Cheshire WA14 2DT, United Kingdom. Our principal place of business is Chelsea House 8-14 (even), The Broadway, Haywards Heath West Sussex, RH16 3AH, United Kingdom.
For general queries we can be contacted by visiting the Contact us section of our website. For customer queries please contact us at support@shieldpay.com.
| Shieldpay Ltd | Authorised and regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 (firm reference number 770210) to provide payment services | Financial Conduct Authority, 12 Endeavour Square, London, E20 1JN www.fca.org.uk |
| Registered with the Information Commissioner’s Office under registration number ZA197669 for the purposes of the protection of data | Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. www.ico.org.uk |
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| Shieldpay Trustee Services Limited | Registered and supervised by the HM Revenue & Customs for anti-money laundering purposes as a Trust Services Provider (firm reference number XPML00000158706) | HM Revenue & Customs, 100 Parliament St, Westminster, London, SW1A 2BQ www.hmrc.gov.uk |
| Registered with the Information Commissioner’s Office under registration number ZA853165 for the purposes of the protection of data. | Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. www.ico.org.uk |
Shieldpay Ltd and Shieldpay Trustee Services Ltd hold all applicable insurance policies to manage our business, including its subsidiaries. Our insurance is arranged through Aon Risk Solutions, Financial Services Group, The Aon Centre, The Leadenhall Building, 122 Leadenhall Street, London, EC3V 4AN.
Shieldpay Ltd is VAT registered in the United Kingdom under VAT Registration No. 412318633.
Shieldpay Trustee Services Ltd is VAT registered in the United Kingdom under VAT Registration No. 418759459.
Shieldpay Limited
When you provide funds to us these funds are called Relevant Funds and enter a segregated Safeguarded Account which is separate from Shieldpay’s own funds. Relevant Funds are held in the Safeguarded Account until they are sent to a nominated recipient.
These segregated Safeguarded Accounts are held at our partner financial institutions who are authorised credit institutions by the FCA or PRA, or authorised custodians as allowed under the Payment Services Regulations 2017 (‘’Regulations’’).
In the unlikely event that Shieldpay Ltd runs into financial difficulty, your funds will be protected. The Regulations ensure that in the event of insolvency liquidators, receivers, administrators, or creditors of Shieldpay have no right to your funds held in Safeguarded Accounts. Thus, even in the event of liquidation your funds are still protected.
In the event that one of our financial institutions or authorised custodian was to become insolvent, Shieldpay would, like any other customer, not necessarily be able to recoup all the funds in our Safeguarded Accounts. However, to minimise this risk, Shieldpay exercises particular care in selecting financial institutions and custodians. Shieldpay will ensure that each institution we use to hold funds must either: (i) have an investment-grade credit rating from either Standard & Poor, Moody’s, or Fitch; or (ii) hold its deposits with the Bank of England. Shieldpay also conducts ongoing monitoring to ensure this risk remains as minimal as possible.
For avoidance of doubt the services that Shieldpay Ltd offers are not subject to Financial Services Compensation Scheme protection (‘’FSCS’’).
Shieldpay Ltd carries out external audits to demonstrate that it is safeguarding client funds in compliance with applicable regulations in the United Kingdom. These safeguarded measures apply to the funds held by Shieldpay Ltd.
Clients can contact Shieldpay (compliance@shieldpay.com) or check the FCA website (Consumers | FCA ) to find guidance in deciding whether the level of protection Shieldpay offers is appropriate in their circumstances.
Shieldpay Trustee Services Limited
When you provide funds to us they enter a segregated Client Money Account which is separate from Shieldpay Trustee Services’ own funds. Your funds are held in a Client Money Account until they are sent to a nominated recipient.
We hold funds in segregated Client Accounts held at our partner financial institutions who are authorised credit institutions by the FCA or PRA, or authorised custodians by the FCA or EU regulators.
In the unlikely event that Shieldpay Trustee Services Ltd runs into a financial difficulty, your funds will be protected. The regulations ensure that in the event of insolvency liquidators, receivers, administrators, or creditors of Shieldpay Trustee Services Ltd have no right to your funds held in Client Accounts. Thus, even in the event of liquidation your funds are still protected.
In the event that one of our financial institutions or authorised custodians was to become insolvent, Shieldpay Trustee Services would, like any other customer, not necessarily be able to recoup all the funds in our Client Money accounts.
However, to minimise this risk, we exercise particular care in selecting financial institutions and our custodians. Shieldpay Trustee Services Ltd will ensure that each institution we use to hold funds must either: (i) have an investment-grade credit rating from either Standard & Poor, Moody’s, or Fitch; or (ii) hold its deposits with the Bank of England. Shieldpay also conducts ongoing monitoring to ensure this risk remains as minimal as possible.
For avoidance of doubt the services that Shieldpay Trustee Services offers are not subject to FSCS.
